Question 1

Do my customers need to create an account to pay?

Accepted Answer

No. Customers open the Collectly app and view their invoice using the secure link from their email, or by entering a short code plus their email — no signup or business account required.

Question 2

Can more than one person manage my business on Collectly?

Accepted Answer

Yes. You can invite team members by email to help manage invoices, customers, and reminders for the same business.

Question 3

Can I customize when reminders go out?

Accepted Answer

Yes. You control the full schedule — how many days before or after the due date each reminder fires, the tone, and the message itself. Reminders can also repeat automatically on overdue invoices.

Question 4

What currencies does Collectly support?

Accepted Answer

Collectly supports Naira, US Dollar, British Pound, Canadian Dollar, and a wide range of other currencies — set per invoice.

Question 5

Is Collectly free?

Accepted Answer

Yes, you can get started for free. Reach out for details on what's included as you grow.

Question 6

How do customers actually pay an invoice?

Accepted Answer

Customers can pay via any bank account or payment link you attach to the invoice, or declare an offline payment (with an optional receipt photo) for you to review and confirm.

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